Privacy
Last updated: 20 October 2026
Ninth House respects your privacy and handles personal information with care and discretion.
This policy explains how we collect, use and protect personal information when you visit our website, contact us or work with us.
Ninth House is operated by Mangerton and Mangerton PT PMA. Questions about this policy can be sent to hello@ninthhouse.co.
Information we collect
Depending on how you interact with us, we may collect:
Your name, email address, organisation, role and other contact details
Information you provide about an enquiry, proposed engagement or collaboration
Correspondence, meeting notes and information needed to deliver our services
Contract, invoicing and payment-related records
Technical information about your website visit, such as your IP address, browser, device and pages viewed
We generally collect information directly from you. In our research and relationship-building work, we may also receive professional information through introductions, collaborators or publicly available sources.
Please avoid sending sensitive personal information or confidential research through the website enquiry form. Contact us first to agree appropriate arrangements.
How we use information
We use personal information to:
Respond to enquiries and assess potential engagements
Communicate with clients, collaborators and suppliers
Conduct research and deliver agreed services
Manage contracts, payments and business records
Maintain and improve our website
Meet legal obligations and resolve disputes
If we send you promotional updates, we will do so in accordance with applicable requirements and provide a way to opt out.
Sharing information
We may share relevant information with specialists engaged on your project, professional advisers and service providers supporting our website, communications, document storage and business administration.
We limit sharing to what is reasonably needed for the relevant purpose and apply appropriate confidentiality arrangements.
We may also disclose information where required or authorised by law.
Website hosting and cookies
Our website is hosted by Squarespace. Squarespace processes information needed to provide, secure and maintain the website, including technical information about visitors.
Cookies and similar technologies may be used for essential website functions and, depending on our settings and your choices, analytics. You can manage cookies through your browser and any cookie controls provided on the website.
For more information about Squarespace’s practices, see its Privacy Policy.
International handling
Our work may involve collaborators and service providers outside your country. Personal information may therefore be accessed, stored or processed overseas.
We operate across Australia, United States, Indonesia.
Where applicable, we take steps required by law to protect information transferred internationally.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. No method of electronic storage or transmission is completely secure.
We retain information for as long as reasonably needed for the purpose for which it was collected, including relevant contractual, legal and recordkeeping obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Confidential engagements
Unpublished research, intellectual property and commercially sensitive material may require protections beyond this privacy policy. Where appropriate, these are addressed through engagement terms, confidentiality agreements and agreed information-sharing arrangements.
Your choices and rights
You can contact us to request access to or correction of your personal information. You may also request deletion, withdraw consent or object to certain uses where applicable law provides these rights.
We may need to verify your identity before responding. Where we cannot fulfil a request, we will explain why, subject to legal restrictions.
You can make an initial enquiry without identifying yourself, although we may need your details to provide services or respond fully.
Questions and complaints
Contact hello@ninthhouse.co if you have a privacy question, request or complaint. Please describe your concern and how you would like us to respond.
We will acknowledge your complaint and aim to provide a substantive response within 30 days. If we need more time, we will let you know.
If you remain dissatisfied, you may be able to contact the relevant privacy regulator. In Australia, this is the Office of the Australian Information Commissioner, where it has jurisdiction.
Updates
We may update this policy as our services or practices change. The current version will be available on this page, with the revision date shown above.